Privacy Policy

The Teen Talk Room
Last updated: 12 October 2026

1. Introduction

The Teen Talk Room is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, www.theteentalkroom.co.uk, or contact us through our email-based support service.

We understand that teenagers and young adults may share personal and sensitive information when seeking support. We take our responsibility to respect your privacy seriously.

This policy is intended to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The Teen Talk Room is operated by Jodie Miles.

For the purposes of applicable data protection legislation, the organisation or individual responsible for deciding how your personal information is used is known as the data controller.

Contact details:

• Website: www.theteentalkroom.co.uk
• Email: theteentalkroom@gmail.com
• Data controller: Jodie Miles

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.

3. What Personal Information We Collect

We only collect personal information that is relevant to operating our website and providing our service.

Depending on how you interact with The Teen Talk Room, this may include:

Information you provide

• Your name, nickname or preferred name.
• Your email address.
• Your age or age range, where relevant.
• Information you include in emails or enquiries.
• Information you choose to share about your circumstances, feelings, experiences or support needs.

Technical information

When you visit our website, certain technical information may be collected automatically by our website hosting provider or other services. This may include your IP address, browser type, device information and details of how you use the website.

The information collected depends on the website’s actual settings and the services it uses.

Sensitive personal information

If you choose to share information about your mental health, wellbeing or other personal circumstances, this may constitute special category personal data under UK data protection law. We will only process such information where we have an appropriate lawful basis and meet any additional legal requirements that apply.

Please avoid including unnecessary identifying information about yourself or other people in your emails.

4. How We Use Your Information

We may use your personal information to:

• Respond to emails and enquiries.
• Provide the email-based support service offered by The Teen Talk Room.
• Understand the information you choose to share so that we can respond appropriately.
• Maintain records necessary for the safe and effective operation of the service.
• Protect the safety and wellbeing of young people where safeguarding concerns arise.
• Maintain website security and investigate misuse.
• Meet applicable legal, regulatory and professional obligations.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

5. Our Legal Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Legitimate interests: where processing is necessary for legitimate purposes, such as responding to enquiries, managing the service and maintaining security, provided your rights do not override those interests.
• Consent: where you have freely and clearly agreed to a particular use of your information and consent is the appropriate legal basis.
• Legal obligation: where we need to process or disclose information to comply with the law.
• Other applicable lawful bases: where appropriate to the particular service or circumstances.

Where information about mental health or other special category data is involved, we will also identify and meet an applicable condition under Article 9 of the UK GDPR.

We will explain further where necessary if a particular activity requires a different legal basis.

6. Privacy, Confidentiality and Safeguarding

The Teen Talk Room aims to provide a respectful environment where young people can feel comfortable seeking support.

Information you share will be treated sensitively and will not be shared routinely without an appropriate reason.

However, confidentiality is not absolute.

There may be circumstances where we need to share relevant information, for example:

• If we believe a young person or another person may be at risk of significant harm.
• If there are serious safeguarding concerns.
• If disclosure is required by law or a lawful order.
• If sharing information is otherwise permitted or required under applicable law.

Where appropriate and safe to do so, we will explain the need to share information. We will aim to share only the information necessary for the relevant purpose.

We cannot guarantee that email communications are completely secure or that a message will remain private once it has been delivered to an email account or device.

7. Information About Children and Young People

The Teen Talk Room recognises the importance of protecting the privacy and best interests of children and young people.

We aim to collect only the information needed to provide the service, explain our privacy practices clearly and handle young people’s information responsibly.

Where required by law, we will take account of a young person’s age, understanding and circumstances when determining the appropriate approach to consent and the processing of their information.

We will also consider our safeguarding responsibilities when handling information relating to a child or young person.

8. Who We Share Your Information With

We do not sell your personal information.

We may need to share relevant information with trusted service providers who help us operate the website or email service, such as website hosting providers and email providers. These providers may process information on our behalf or independently, depending on the service they provide.

We may also share information where required or permitted by law, including in appropriate safeguarding circumstances.

Where personal information is shared with service providers, we will take appropriate steps to ensure it is handled securely and in accordance with applicable data protection requirements.

We will not routinely share the contents of your emails with parents, carers, schools or other third parties simply because you are a young person. Any disclosure will be considered in accordance with applicable law, confidentiality obligations and safeguarding responsibilities.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including any applicable legal, safeguarding or record-keeping requirements.

The retention period will depend on the type of information and the circumstances in which it was collected.

When information is no longer required, we will securely delete it or anonymise it where appropriate, unless we have a lawful reason to retain it.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure account settings and limiting access to personal information to those who need it.

However, no method of electronic communication or data storage can be guaranteed to be completely secure.

If you are concerned about the security of information you have sent to us, please contact us.

11. Cookies and Website Analytics

Our website may use cookies or similar technologies to make the website function, understand how visitors use it or support other website features.

The cookies and technologies actually used will depend on our website platform and any third-party services installed.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

You can find further information about the cookies used on our website in our cookie notice or cookie settings, where available.

[Before publishing, confirm which cookies and analytics tools your website actually uses.]

12. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request erasure of your information in certain circumstances.
• Restrict processing in certain circumstances.
• Object to certain types of processing.
• Request data portability where the legal requirements are met.
• Withdraw consent where we rely on consent, without affecting the lawfulness of processing carried out before withdrawal.
• Complain to the Information Commissioner’s Office (ICO).

These rights are subject to certain legal conditions and exceptions.

To exercise a right, please contact us using the contact details in this policy. We may need to verify your identity appropriately before responding.

13. International Transfers

Some of the service providers used by our website or email system may store or process personal information outside the United Kingdom.

If personal information is transferred internationally, we will ensure that the transfer complies with applicable UK data protection law and that any required safeguards are in place.

The actual arrangements depend on the providers and services we use.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites. If you follow a link to another website, we encourage you to read its privacy policy before sharing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website technology or legal obligations.

Any revised policy will be published on our website with an updated revision date.

We encourage visitors to review this page periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your personal information is handled, please contact:

The Teen Talk Room
Website: www.theteentalkroom.co.uk
Email: theteentalkroom@gmail.com

If you are unhappy with how we have handled your personal information, you can also raise a concern with the UK Information Commissioner’s Office.

Website: https://ico.org.uk/make-a-complaint/